Customer Success

Delve into effective strategies and insights to boost customer success and loyalty. Our articles offer actionable tips and best practices to enhance customer satisfaction and drive growth

CCO, CEO, Customer Loyalty, Customer Success

Transforming Professional Services to Accelerate Customer-Led Growth

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In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role in growth-oriented SaaS businesses since […]

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Transforming Professional Services to Accelerate Customer-Led Growth Read Post »

CEO, CCO, CTO, Customer Loyalty, Customer Success, Generative AI

The Future of Customer Retention: Leveraging AI for Predictive Churn Analytics

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Companies use advanced technologies like NLP and LLMs to enhance Customer Health Index systems, aiming for accurate churn prediction. However, current capabilities are limited and an incremental adoption of AI and NLP is recommended for B2B SaaS churn reduction.

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The Future of Customer Retention: Leveraging AI for Predictive Churn Analytics Read Post »

Customer Loyalty, CCO, CEO, CMO, Customer Success, Generative AI, Playbook

How to Retain More SaaS Customers in 2024: 5 Key Data-Driven Methods

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Generative AI can be leveraged to improve CLTV and drive customr retention. Approaches like churn forecasting, real-time analytics, AI segmentation, NLP, and journey mapping can revolutionize customer retention strategies using data-driven techniques.

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How to Retain More SaaS Customers in 2024: 5 Key Data-Driven Methods Read Post »

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