We live in the trust-crisis age. The onslaught of information, personalized to our liking, through mass and social media, can hardly be consumed, nevermind trusted. The posture of skepticism of messaging and information continues to rise. As leaders, we seek to build trust and loyalty within our teams. The benefits
In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role
Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. Sun Tzu, The Art of War Most of us start a new year with some form of a plan with defined and measurable objectives that cover a fiscal period that aligns with a
Ancient philosophers knew that the “only constant in life is change.” Leaders in our industry face unprecedented market challenges and many other obstacles to achieve our sustainable growth objectives. We need to not only be resilient in the face of these obstacles, but also build teams that can rapidly adapt
The concept of a founder’s mentality, while crucial in the early stages of a company for driving growth and innovation, can indeed present barriers to fostering a growth mindset as the organization scales. This article addresses how investors and new leaders in founder-led companies can get sustained benefit from a
Businesses widely adopt Product Led Growth and its variant, Product Led Sales; meanwhile, Customer Led Growth is gaining traction for sustainable, profitable expansion through superior customer experiences.
Companies use advanced technologies like NLP and LLMs to enhance Customer Health Index systems, aiming for accurate churn prediction. However, current capabilities are limited and an incremental adoption of AI and NLP is recommended for B2B SaaS churn reduction.
A recent article in the Wall Street Journal warned of the impact of technical debt in deployed software’s impact on the US economy. The article posits that technical debt, accumulating from outdated systems and quick fixes, poses significant security risks and stifles innovation. An estimate suggests the cost to address
To counter organizational silos, companies should embrace cross-functional teams aligned with business goals, ensuring leadership support, diverse expertise, and over-communication to prevent misalignment and burnout.
In the new world of PEG (Profitable Efficient Growth) operators must ensure investment in product development is tuned to Optimize SaaS R&D Spend and maximize the contribution to the company’s strategic objectives. Investing in R&D is critical for fueling innovation and accelerating growth at SaaS companies. However, determining just the
We live in the trust-crisis age. The onslaught of information, personalized to our liking, through mass and social media, can hardly be consumed, nevermind trusted. The posture of skepticism of messaging and information continues to rise. As leaders, we seek to build trust and loyalty within our teams. The benefits
In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role
Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. Sun Tzu, The Art of War Most of us start a new year with some form of a plan with defined and measurable objectives that cover a fiscal period that aligns with a
Ancient philosophers knew that the “only constant in life is change.” Leaders in our industry face unprecedented market challenges and many other obstacles to achieve our sustainable growth objectives. We need to not only be resilient in the face of these obstacles, but also build teams that can rapidly adapt
The concept of a founder’s mentality, while crucial in the early stages of a company for driving growth and innovation, can indeed present barriers to fostering a growth mindset as the organization scales. This article addresses how investors and new leaders in founder-led companies can get sustained benefit from a
Businesses widely adopt Product Led Growth and its variant, Product Led Sales; meanwhile, Customer Led Growth is gaining traction for sustainable, profitable expansion through superior customer experiences.
Companies use advanced technologies like NLP and LLMs to enhance Customer Health Index systems, aiming for accurate churn prediction. However, current capabilities are limited and an incremental adoption of AI and NLP is recommended for B2B SaaS churn reduction.
A recent article in the Wall Street Journal warned of the impact of technical debt in deployed software’s impact on the US economy. The article posits that technical debt, accumulating from outdated systems and quick fixes, poses significant security risks and stifles innovation. An estimate suggests the cost to address
To counter organizational silos, companies should embrace cross-functional teams aligned with business goals, ensuring leadership support, diverse expertise, and over-communication to prevent misalignment and burnout.
In the new world of PEG (Profitable Efficient Growth) operators must ensure investment in product development is tuned to Optimize SaaS R&D Spend and maximize the contribution to the company’s strategic objectives. Investing in R&D is critical for fueling innovation and accelerating growth at SaaS companies. However, determining just the
