CCO, CEO, Customer Loyalty, Customer Success

Transforming Professional Services to Accelerate Customer-Led Growth

In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role in growth-oriented SaaS businesses since […]

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