Customer Success

Explore how effective customer success strategies can transform your SaaS business, fostering loyalty, reducing churn, and driving sustainable growth.

CCO, CEO, Customer Loyalty, Customer Success

Transforming Professional Services to Accelerate Customer-Led Growth

The Agile Operator / 05/08/2024

In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role in growth-oriented SaaS businesses since […]

Customer Engagement, Customer Success, Professional Services

Transforming Professional Services to Accelerate Customer-Led Growth Read Post »

Customer Loyalty, CCO, CFO, Customer Success

Customer Lifetime Value (CLTV): A Primer

The Agile Operator / 01/16/2024

Customer Lifetime Value (CLTV) is key to SaaS success, with focus shifting from acquisition to maximizing existing customer value and retention to drive sustainable growth amid economic challenges.

Customer Success, Finance, Growth, Operations

Customer Lifetime Value (CLTV): A Primer Read Post »