From Legacy to Lift-Off: Go-to-Market Lessons from SaaS CMO Steve Martin

In this episode, Jeff sits down with Steve Martin, a seasoned Go-to-Market CMO who’s been in the trenches of SaaS, CRM, and PE-backed growth stories for the past two decades. From his early days at Lotus post-IBM acquisition to his recent role leading marketing at Act!, Steve opens up about the evolving challenges of scaling software companies in flat-growth environments. They cover everything from the classic innovator’s dilemma of legacy tech, to navigating the expectations of private equity boards, to the sobering realities of marketing modeling and forecasting. Steve shares candid stories about launching new SaaS products, juggling customer migrations, and the nuanced dance of aligning with CROs and CFOs when stakes (and tensions) are high. The conversation also explores how AI is rewriting the rules for SEO, marketing ops, and content strategy—and why marketers need to adapt fast or risk becoming obsolete.