In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role
Companies use advanced technologies like NLP and LLMs to enhance Customer Health Index systems, aiming for accurate churn prediction. However, current capabilities are limited and an incremental adoption of AI and NLP is recommended for B2B SaaS churn reduction.
Generative AI can be leveraged to improve CLTV and drive customr retention. Approaches like churn forecasting, real-time analytics, AI segmentation, NLP, and journey mapping can revolutionize customer retention strategies using data-driven techniques.
Customer Lifetime Value (CLTV) is key to SaaS success, with focus shifting from acquisition to maximizing existing customer value and retention to drive sustainable growth amid economic challenges.
In our post “Customer-Led Growth and Product-Led Growth: Friends or Foes?” we discuss how the emergence of Customer-Led Growth (CLG) as a leading strategy to fuel sustainable growth requires closely evaluating traditional roles and functions across the company. Some pundits believe that Professional Services (PS) no longer has a role
Companies use advanced technologies like NLP and LLMs to enhance Customer Health Index systems, aiming for accurate churn prediction. However, current capabilities are limited and an incremental adoption of AI and NLP is recommended for B2B SaaS churn reduction.
Generative AI can be leveraged to improve CLTV and drive customr retention. Approaches like churn forecasting, real-time analytics, AI segmentation, NLP, and journey mapping can revolutionize customer retention strategies using data-driven techniques.
Customer Lifetime Value (CLTV) is key to SaaS success, with focus shifting from acquisition to maximizing existing customer value and retention to drive sustainable growth amid economic challenges.
